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Carolina Wine Brands

TERMS AND CONDITIONS

The use of this page, as well as the entry of complaints through it implies the approval of the terms and conditions detailed below. You are advised to read them carefully, as they contain your rights and obligations in relation to any activity related to this website.

This platform has been developed by Fundación Generación Empresarial at the request of Carolina Wine Brands with the purpose of encouraging, facilitating and communicating reports of activities that could imply any violation or transgression of any law or internal regulation of the Company.

You should keep in mind that:

  • Carolina Wine Brands will analyze with due care all reports made through this site, and may determine which have sufficient merit to be investigated. Please make your report as accurate and truthful as possible, and refrain from including false or misleading information. The intentional provision of false or misleading information may give rise to civil or criminal liability proceedings in accordance with the law.
  • This Whistleblower Channel has been designed to guarantee the confidentiality of the information provided. It is managed and technologically supported by Fundación Generación Empresarial, and Carolina Wine Brands is responsible for the analysis, investigation, and resolution of the reports received.
  • This service offers you the option to submit your report anonymously. You will be required to set a password at the end of the procedure, and an automatic reporting code will be generated so that you can log in to view the status of your report at your convenience.

The user agrees to:

  • Provide complete and reliable information regarding both the complaint and their person in appropriate cases.
  • Record and describe real situations.
  • Maintain appropriate and respectful language.
  • Take care to write the information correctly, avoiding sloppiness.
  • Not to engage in identity theft practices.
  • Not to publish content for which they do not have rights of use, copyright, industrial property, or other equivalent rights.
  • Not to publish content that directly or indirectly promotes arbitrary discrimination or hatred of individuals, groups and communities.
  • ARefrain from posting content that incorporates advertising, promotions, offers paid services, or establishes spam systems, chain mail, etc.

Likewise, the user agrees not to send or transmit content of any kind that:

  • Violate treaties or legal norms related to copyright and industrial property in any territory.
  • Encourage the performance of dangerous activities that threaten the physical or mental health of people.
  • Contain false information.
  • Contain illicit, violent, degrading or pornographic images or formats.
  • Incorporate viruses or any computer program that causes damage to the technological platform.
  • Set up spam (unsolicited mail) systems.
  • Violates the law

INTRODUCTION

Viña Carolina Wine Brands S.A. is hereinafter referred to as "Carolina Wine Brands" seeks to contribute to a better life by developing all our activities while maintaining a corporate conduct based on high ethical standards. We’re counting on your cooperation!

For this reason, we have this online Whistleblower Channel where employees and/or third parties can report any activity that could imply any violation or transgression of any law or internal regulation of the Company. Anonymity will be guaranteed to those complainants who so request, and complaints and investigations will be kept as confidential as possible. Carolina Wine Brands will conduct an investigation of the suspected or actual violation in accordance with established internal principles and procedures, guaranteeing due process for all involved.

This Whistleblower Channel is NOT A CUSTOMER or CONSUMER SERVICE CHANNEL.

This Whistleblower Channel is NOT AN EMERGENCY SERVICE: Do not use this site to report events that pose an immediate threat to life or property. Reports submitted through this service are not processed instantly, as they require a responsible analysis.

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